Privacy Policy

This Privacy Policy explains how Evoqed (ABN 74 540 751 594) ( "Evoqed", "we", "us", or "our") collects, uses, discloses and protects your personal information when you use our websites, products and services, including our software-as-a-service platform (together, the "Services").

We are committed to managing personal information in an open and transparent way and to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). If you do not agree with this Privacy Policy, please do not use our Services.

1. Who we are and how to contact us

Evoqed Pty Ltd is an Australian-based company that provides cloud-based software and related IT services.

Contact details
Email: manish@evoqed.com
Postal address: 62 Park St, Campsie NSW 2194, Australia

2. What personal information we collect

The types of personal information we collect about you depend on how you interact with us and our Services. This may include:

• Identity and contact information: name, email address, phone number, company name, job title, billing address.
• Account and usage information: login details (such as username and hashed password), account settings and preferences, activity logs and metadata about how you use the Services (pages viewed, features used, timestamps, clickstream data).
• Payment and transaction information: limited payment details such as the last four digits of a card number, billing postcode and transaction identifiers. We typically use third-party payment providers and do not store full credit card numbers.
• Support and communications: information you provide when you contact us (for example via email, chat or support tickets), feedback, surveys and responses to questionnaires.
• Technical and device information: IP address, browser type and version, device identifiers, operating system, time zone setting, cookies and similar tracking technologies.
• Customer content and data: data and content you or your organisation submit to or store in the Services, which may include personal information relating to your own customers, users or other individuals ("Customer Data").

3. How we collect personal information

We collect personal information in several ways, including:

• Directly from you: when you create an account, subscribe to or use the Services, contact us, or participate in surveys, promotions or events.
• From your use of the Services: automatically through cookies and similar technologies and through logs and analytics about how you use and interact with the Services.
• From third parties: from your employer or organisation if they create an account for you; from third-party services you connect or integrate with the Services; and from publicly available sources where permitted by law.

4. Why we collect and use personal information

We collect, hold, use and disclose personal information for purposes including:

• Providing and operating the Services: to create and manage accounts, authenticate users, and deliver features, functions and integrations you request.
• Customer support: to respond to enquiries, requests and complaints and to provide technical and operational support.
• Improving and developing the Services: to monitor performance, usage and trends and to maintain the security and integrity of our systems.
• Marketing and communications: to send you service-related notifications and, where permitted by law, marketing communications about our Services that you can opt out of at any time.
• Legal and compliance: to comply with our legal obligations, prevent and detect fraud or misuse, and enforce our agreements.

5. How we share personal information

We may share your personal information with:

• Service providers and sub-processors that help us operate, deliver and support the Services (such as cloud hosting, payment processors, email and analytics providers, and IT security providers).
• Your organisation and authorised users where you use the Services under an account created or managed by your organisation.
• Business transfers in connection with a merger, acquisition, restructuring or sale of assets, subject to confidentiality protections.
• Legal and regulatory disclosures where required or authorised by law, including to comply with legal obligations, court orders or government requests.

We do not sell personal information.

6. Cross-border disclosure of personal information

Our service providers and infrastructure may be located in, or use resources in, countries other than Australia. This means your personal information may be transferred to, stored in or accessed from jurisdictions outside Australia.

When we disclose personal information to overseas recipients, we will take reasonable steps to ensure the recipient provides substantially similar protections to the APPs or is bound by contractual obligations requiring them to protect personal information appropriately.

7. Cookies and tracking technologies

We use cookies and similar technologies to remember your preferences, keep you signed in, understand how you use the Services and measure the effectiveness of our communications and marketing.

You can configure your browser to refuse cookies or to alert you when cookies are being used. If you disable cookies, some parts of the Services may not function properly.

8. Direct marketing

We may use your personal information to send you marketing communications about our Services, new features or events that we think may be of interest to you. You can opt out at any time by using the unsubscribe link in our communications or by contacting us.

9. How we protect personal information

We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure through technical, organisational and contractual measures. However, no method of transmission or storage is completely secure.

10. Retention and deletion

We retain personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes and enforce our agreements. When information is no longer required, we will take reasonable steps to securely delete, de-identify or anonymise it, subject to legal or regulatory requirements.

11. Accessing and correcting your personal information

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, out-of-date, incomplete, irrelevant or misleading. To make a request, contact us using the details above. We may need to verify your identity before responding.

12. Your privacy rights and choices

Subject to applicable law, you may have the right to request deletion or de-identification of certain personal information, object to or restrict certain processing, withdraw consent where we rely on it, and opt out of direct marketing communications.

13. Notifiable Data Breaches

In the event of an eligible data breach under the Notifiable Data Breaches (NDB) scheme in Australia, we will take reasonable steps to contain and assess the breach, notify affected individuals and the Office of the Australian Information Commissioner (OAIC) where required, and take steps to remediate and prevent future breaches where reasonable to do so.

14. Third-party links and services

The Services may contain links to, or allow you to connect with, third-party websites, services or integrations. These third parties are not controlled by us and this Privacy Policy does not apply to their privacy practices. We encourage you to review their privacy policies before providing personal information.

15. Children

Our Services are not directed to children under the age of 16 and we do not knowingly collect personal information from children under 16. If you believe we have collected such information, please contact us so we can delete it.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies or legal requirements. When we make changes, we will update the "Last updated" date above and, where appropriate, provide additional notice. Your continued use of the Services after changes take effect constitutes your acceptance of the updated Privacy Policy.

17. Complaints

If you have a concern or complaint about how we have handled your personal information, please contact us using the details in section 1. We will acknowledge your complaint, investigate it and respond within a reasonable period of time.

If you are not satisfied with our response, you may lodge a complaint with the:
Office of the Australian Information Commissioner (OAIC)
Website: https://www.oaic.gov.au
Phone: 1300 363 992